ICS Merrill Provides OnePartner Vendor Management Program to Riverport Insurance Company

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March 29, 2008

JACKSONVILLE, Fla., March 27 /PRNewswire/ — ICS Merrill, the largest single-source provider of investigative services to the insurance industry, announced today that it will offer its innovative OnePartner vendor management program for investigation services to Riverport Insurance Company, a national property and casualty insurance company that is a member company of W. R. Berkley Corporation.
ICS Merrill’s OnePartner outsourcing alternative is a comprehensive, scalable program that streamlines the investigative process by centralizing all service functions across multiple nationwide vendors, creating quality and consistency in investigative outcomes, as well as establishing standards in time service, results delivery and pricing. ICS Merrill will exclusively handle all of Riverport’s investigation, SIU, fraud abatement and compliance functions.
ICS Merrill president David Merrill said, “OnePartner will provide the consistency, standardization and timeliness needed for a quality investigation while unifying all vendors and services under our easy-to-use yet powerful Web-based SmartPartner system. Combine with that a comprehensive, current compliance and fraud training program, and OnePartner provides all the components needed for an effective vendor management program.”
“OnePartner meets our goal of providing a carefully managed, cost- effective solution with excellent quality control and offers the flexibility to include vendors with whom we have a prior relationship. It also ensures all vendors measure up to the same rigorous standards in time service and value,” said Robert Weisbrod, vice president of Riverport. “That flexibility and consistency, combined with ICS Merrill’s superior technology and expertise in the industry, provides the value we’re looking for in an outsourcing relationship.”
About ICS Merrill
ICS Merrill is the investigative services division of EMSI, which has a 30-year history as a leading provider of medical information and risk management services to the insurance, legal, clinical and business communities. Employing a large, experienced group of employee investigators, ICS Merrill provides surveillance and activity checks, dependence reporting, medical and sports facility canvassing, total disability reporting, subrogation services, foreign investigative services, death claim services and claim investigations for all lines of insurance. In addition, their OnePartner vendor management program streamlines the investigative process and creates standards in quality, pricing, time service and results delivery across more than 3,000 investigators in their network. Headquartered in Jacksonville, FL, ICS Merrill’s more than 450 employees are located throughout the United States and abroad to serve over 1,000 clients in more than 86 countries.
About Riverport Insurance Company
Riverport provides insurance products and services to nonprofit and for- profit social service, and charitable organizations through their Human Services Program in 44 states and the District of Columbia. Riverport also provides customized and Specialty Underwriting Programs designed to address the alternative risk financing objectives of their customers. They serve local governmental and other specialty entities on both a direct and reinsurance basis. Riverport is a member company of W. R. Berkley Corporation, which is among the largest commercial lines writers in the United States. For more information, visit .
ICS Merrill